1. These terms and conditions are valid together with the Floors Direct quotation accepted by the customer and are applied to work carried out by Floors Direct’s staff or personnel working on behalf of Floors Direct.
  2. Floors Direct shall supply and install the products in terms of the accepted quotation strictly in terms of these terms and conditions. No other terms shall be applicable unless these are reduced to writing and accepted by Floors Direct.
  3. The customer agrees that no other terms, promises, representations, warrantees or guarantees shall be of any force and effect except such as are consistent with these terms and conditions or accepted by Floors Direct in writing.
  4. These terms and conditions, together with the quotation, the manufacturer’s warranty policy, the maintenance guide and the Customer’s Satisfaction Sheet, constitutes the entire agreement between the parties relating to and supersedes all prior oral or written proposals, understandings or communications. This agreement may not be varied except in writing and any variation shall not be binding until signed by both parties.
  5. If a customer provides own measurements Floors Direct will however not be bound to the customer’s measurements in the event that these measurements prove to be incorrect. The customer will be obliged to pay for the incorrect quantity of products to be installed in the event that the customer’s measurements are followed and this proves to be incorrect on installation.
  6. All quotations need to be accepted by the customer. On acceptance of the quotation, the customer shall be deemed to have acquainted themself with the contents thereof and the contents of these terms and conditions.
  7. It is the customer’s responsibility to ensure that all details on the quotation are correct. Floors Direct accepts no responsibility for incorrect information or details contained in a quotation.
  8. Please note that Floors Direct reserves the right to include products in excess of the products on the quotation in order to ensure the installation meet with Floors Direct Standards.
  9. Floors Direct will not commence with the ordering of the products before the customer has accepted the quotation and paid for the products and installation in full.
  10. Delivery of the products and installation shall be affected at the address designated in the quotation, unless directed otherwise by the customer in writing.
  11. Provided that the customer is not in breach of any of its obligations, Floors Direct undertakes to deliver and if applicable, install the product within a reasonable time. Floors Direct shall not be liable in any way for any loss as a result of late delivery or installation as a result of unavailability of stock, strikes, riots, lockouts, trade disputes, acts or restraints of government, vis major, the imposition of restrictions on exportation or importation or from any other cause not within the control of Floors Direct.
  12. Ownership and risk in the products shall pass to the customer upon delivery to the designated address.
  13. Please note that Floors Direct employs external contractors to attend to the installation of the products.
  14. Floors Direct will install the products on a date and time as mutually agreed with the customer. The customer will inform Floors Direct 24 hours before the agreed date if the customer wants to change the date of installation.
  15. The customer will acknowledge proper installation of the products by signing the Customer’s Satisfaction Sheet.
  16. In the event that the customer notes their dissatisfaction with the products and/or the installation thereof, the customer will inform Floors Direct thereof and indicate same on the Customer’s Satisfaction Sheet.
  17. The customer shall provide Floors Direct with access to the premises in order to effect the installation of the products. At the site, electricity shall be made available, at no charge to Floors Direct for the purposes of the installation.
  18. Floors Direct will not be responsible for the removal of electrical equipment and/or permanent fixtures before installation commences. Floors Direct will, however, assist the customer with the moving of furniture. The customer hereby indemnifies Floors Direct against any and all damages and/or losses in this regard.
  19. The customer shall ensure that Floors Direct comply with all municipal by-laws and/or rules of any Body Corporate regarding access to the customer’s address and the installation of the product.
  20. The cost of the return of the products will be at the customer’s expense.
  21. Any products that may be returned must be returned within 30 days of date of invoice.
  22. Floors Direct will refund the products within 7-14 days after its Head Office has authorised the refund provided that the customer provides Floors Direct with a bank stamped letter indicating the details of the customer’s bank account.
  23. Floors Direct will assess any dissatisfaction with the product and/or the installation in the event that the customer has noted its dissatisfaction in terms of the Customer’s Satisfaction Sheet.
  24. Floors Direct will make all reasonable attempts to correct the installation based on the assessment thereof.
  25. The products are guaranteed in terms of the manufacturer’s warranty. Any claim that the customer is entitled to should be communicated in writing to Floors Direct who in turn will communicate this to the manufacturer of the products. The customer shall be afforded the same guarantees that Floors Direct enjoys from the manufacturer.
  26. No product may be returned once is has been installed.
  27. Products such as Carpets and Texline® may not be returned once ordered and paid for as these products are cut to the specifications of the order.
  28. The customer is obliged to follow the instructions in the maintenance guide. The customer shall have no claim in terms of the warranty policy in the event that it is determined by Floors Direct that the customer is not following the maintenance guide.
  29. Installation of the product is guaranteed for a period of 5 years as from installation thereof. The customer is obligated to retain a copy of the invoice as proof and for warranty purposes. No claim shall be processed if the invoice is not presented.
  30. All warranty claims must be made in writing and a representative of Floors Direct shall be afforded access to the premises to inspect any alleged damages which gave rise to a claim.
  31. In the event of the customer being in breach of any of its obligations as specified herein, Floors Direct shall without prejudice to Floors Direct's rights to claim payment from the customer of any amounts outstanding or any damages sustained by Floors Direct by reason of the customer's default, have the right to recover any products that have not been paid for in full.
  32. In the event of Floors Direct being obliged to take any action to enforce any rights and obligations as specified herein, the customer shall be responsible for all costs in connection with such proceedings on a scale as between an attorney and his own client.
  33. Nothing in this agreement shall limit or exclude, or be read as an attempt to limit or exclude, any liability of either party in relation to death or personal injury caused by its negligence or due to its fraud or any other liability that may not be limited or excluded by law.
  34. Neither party will have any liability to the other pursuant to these terms and conditions for any loss of profits or goodwill, loss of business, business interruption, loss of data, loss of anticipated savings, in each case whether direct or indirect, or for any type of special, indirect, or consequential loss or damage, or loss or damage suffered by the other Party as a result of any action brought by a third party, even if the loss or damage was reasonably foreseeable or that Party had been advised of the possibility of the other party incurring it.
  35. Floors Direct will not be answerable for any loss or damage to any of the customer’s personal belongings. The customer is urged to lock away any personal belonging in order to prevent loss and/or damage thereto.
  36. The customer chooses his/their domicillium citandi et executandi for all purposes of any legal process or notices the physical address and for purposes of delivery of Floors Direct's statement, the installation address on the quotation.
  37. Any notice to be given to the customer in terms of or for the purposes of this agreement shall be valid and effective if given in writing, duly remitted to the address specified, further subject thereto that statements need not be sent by registered post.
  38. If sent by post, whether registered or otherwise, any notification or statement shall be deemed to have been received 4 business days after it is posted or on the actual day of delivery if delivered by hand.
  39. The customer shall be entitled to change his/their address for the purpose of this clause to any other address in South Africa by giving written notice to that effect to Floors Direct.
  40. Notwithstanding anything to the contrary herein contained, a written notice or communication actually received by the customer shall be adequate written notice or communication to him/them notwithstanding that it was sent to or delivered at his chosen domicilium citandi et executandi.
  41. Any failure or delay on the part of either party to exercise any power or right shall not operate as a waiver of it, nor shall any single or partial exercise of any such right or power preclude any other or further exercise of the right or power.
  42. Neither party shall be entitled to assign or otherwise transfer or dispose of these terms and conditions or any of its rights or obligations under it without the other´s prior written consent, such consent not to be unreasonably withheld or delayed.
  43. This agreement shall be governed by and construed solely in accordance with South African law and any dispute arising out of or in connection with this agreement shall be subject to the South African courts.
  44. The terms and conditions contained herein shall be binding on the customer, his/its successors-in-title, heirs, administrators, liquidators, trustees, executors or assigns.



  • Use a recommended fibre mop and spray cleaner for weekly cleaning. Spray the area lightly and run the mop over the surface.
  • Vacuum on a regular basis
  • Use recommended spot removers and scratch repair as per product recommendations.
  • If in doubt ask your friendly Floors Direct Service Professional.


  • Do not use a spaghetti mop and bucket of water.
  • Do not use a steam mop, even if they say so on the home network channel.
  • Do not use abrasive detergents